After more than a year of planning and reorganizing of College staff, the Benham Gateway building is now the “one-stop” place for students to go for nearly all their enrollment and financial account needs.
“For staff outside of the offices involved in these changes there really shouldn’t be that much difference,” says Chief Enrollment and Communications Officer Jenny Rickard, who supervises the offices involved in the reorganization. “If a student comes to you with an issue related to their admissions application, their bill, their financial aid, or requesting a transcript, please refer them to the Student Administrative Support team at x5500 in the Gateway Building. Otherwise, you should just work with the same people you always have. If their role has changed, they’ll point you in the direction you need to go.”
The charge for this reorganization came from the 2008 report to the Board of Trustees from the Task Force on Balancing Mission and Resources, which called on the College to “take maximum advantage of our distinctive small liberal arts setting by fostering both vertical and horizontal integration,” noting that “such integration should also permit some administrative and instructional efficiencies.”
A major part of the reorganization effort was consolidating student administrative services for the Graduate School of Arts and Sciences, the Graduate School of Social Work and Social Research, and the Undergraduate College into one organization. Prior to the reorganization, these services for students were housed in the Undergraduate Admissions Office, the Financial Aid Office, the Registrar’s Office, the Controller’s Office, the Career Development Office, and the GSSWSR and GSAS dean’s offices.
Now the offices for student administrative services for all students, graduate and undergraduate are: Admissions, Student Financial Services, Registrar, Career Development and the newly formed Student Administrative Support team, which is headed by Annmarie Hoffman and serves as the primary point of contact for students, and prospective students and their families.
Other recent changes to the College’s enrollment efforts have included bringing together communications and enrollment and the creation of the Chief Enrollment and Communications Officer position, so that those offices’ efforts could be better coordinated.
In addition to Student Administrative Support and College Communications, others reporting to the chief enrollment and communications officer include the dean of admissions, the executive director of the Bi-Co Career Development Office, the director of Institutional Research, the registrar, and the director of Student Financial Services. See the attached organization chart for more details.
“Change is never easy,” says Rickard. “The reorganization is still a work in progress, and this year is simply about making sure we are able to serve our students the best we can while we develop the new organization together. We are working closely with the GSSWSR and the GSAS to do so. I am grateful for everyone’s hard work and patience during this building process. At the end of the day, this is all about enhancing the way we serve our students, and no matter what our individual roles are, I know the students are what everyone cares about the most.”